Please find below information on payment, order processing, delivery & website policies. Should you require any further clarification, help or assistance please feel free to give us a shout...
All payments are currently processed via PayPal. Please note that Nail Sugar has absolutely no access whatsoever to any sensitive financial information such as bank or card details.
Although we aim to release all orders as quickly as possible, the standard processing time is 48 hours of the initial order. Please note that this may be longer at busy times such as holiday periods etc.
Should an item be out of stock or temporarily unavailable we will notify you asap. The customer will be offered a suggested alternative item, cancellation or can wait until the item is available.
DELIVERY, UK ORDERS:
Both 1st and 2nd Class postage options are available. Please select which service you require when checking out.
£ Spend Amount 1st Class Recorded 2nd Class Recorded
£0 - £20 £2.50 £1.95
£20 - £40 £3.95 £2.95
£40+ £4.50 FREE
Please note that the above charges are for UK customers only. This includes England, Scotland, Wales & Northern Ireland.
Delivery may take 5-7 days. Please ensure someone is available to sign for your goods on delivery.
A minimum purchase of £10 is required to process international orders.
Postage charge for international orders ranges from £9.95 - £11.95 depending on order value. Goods will be sent tracked via Royal Mail, please ensure someone is available to sign for your goods on delivery. All international orders valued over £65+ will be sent FREE of charge.
Please note that some international locations may require higher postage charges. International delivery can be expected to arrive within 28 days from dispatch.
We take great care to ensure all our customers receive the highest level of customer service and product satisfaction. In the unlikely event you may be dissatisfied with your goods we will be happy to accept returns providing the following criteria are met:
Contact us via email to inform us of your concerns.
Items must be returned in the original packaging & same condition as received within 30 days.
Please include your details (name/address/order details) in the parcel.
The customer is solely responsible for return postage charges.
A replacement or refund will only be issued for the following reasons:
Items have arrived in poor/damaged condition.
Items are not as described on the internet.
Please return goods to following address:
NAIL SUGAR, 1 Shorelands Court, Cloughey, Co. Down, BT22 1GZ.
*Any refunds issued will exclude P&P*
Welcome to our website,
The term ‘Nail Sugar’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1 Shorelands Court, Cloughey, Co. Down. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Website Content Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Nail Sugar and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Nail Sugar. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Nail Sugar takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Nail Sugar is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Nail Sugar may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14.03.16.
What we collect.
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We will not send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We will not use your information to contact you for market research purposes. We will not contact you by email, phone, fax or mail unless responding to a customer enquiry. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We will not use your personal information to send you promotional information about third parties.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us via email.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Nail Sugar General Data Protection Regulation (GDPR) Compliance
The EU General Data Protection Regulation (GDPR) effective from May 2018 gives all EU citizens more rights and protections for their personal data, to minimise the possibility of theft and fraud.
These regulations include provisions for the following areas:
• The right to be informed: Companies must publish a privacy notice, in addition to explaining transparently how they use this personal data.
• The right of access: Individuals will have the right to demand details of any of their data that a company may hold. This information must be provided within one month of request at no charge to the individual.
• The right to rectification: If a person’s data is incorrect or incomplete, he or she has the right to have it corrected. If the company that holds the information has passed any of that information to third parties. The company must inform the third party of the correction and inform the person which third parties have their personal data.
• The right to be forgotten: A person may request the removal of his or her personal data in specific circumstances.
• The right to restrict processing: Under certain circumstances, an individual can block the processing of his or her personal data.
• The right to data portability: A person can access their data for their own use anywhere they prefer.
• The right to object: A person can object to the use of their personal data for most purposes.
This privacy notice provides you with details of how Nail Sugar collect and process your personal data.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences. We do not have access to any financial data processed through our third party payment processors: Stripe & PayPal.
2. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the requirements of the contract between us when you make a purchase either from our website or in response to a direct correspondence from us.
• Where it is necessary for our legitimate interests (or those of a third party, such as our payment processors Stripe & Paypal including our website host WIX) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via post or email. You have the right to withdraw consent to marketing at any time by emailing us at however we currently do not participate in email, postal or telephone marketing campaigns.
Purposes for processing your personal data & how it is stored.
If you have made a purchase from this website, then your details (not including any financial details) are stored in our Wix 'Engage' database in order that we can fulfil your order(s) and also to refer back to your email and/or postal details in order that we may track any orders you have queries on. Any financial information is not stored or used by us as all our transactions are made within the Stripe or PayPal platform, which does not retain any financial information once the transaction has been processed.
These are the only occasions where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (Wix).
We will never share your personal data with any third party for marketing purposes.
3. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for requirements to fulfil your order through this website or for legal purposes:
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• PayPal or Stripe payment processors
• Third parties to whom we may sell, transfer, or merge parts of our business or our assets in the future.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
4. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. Financial and Transactional Data is held by payment processors such as Stripe or PayPal rather than us. We do not retain any financial information whatsoever.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
6. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at or write to us at Nail Sugar, 1 Shorelands Court, Cloughey, Co. Down, BT22 1GZ.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
The data controller of this website is:
Karen H Rees
1 Shorelands Court
We keep this Policy under regular review. This Policy was last updated in May 2018.
Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.
This website and its content is copyright of Nail Sugar - © Nail Sugar 2019. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
We have full right to remove, add or update the information contained on this page at any given time .